Shipping Policy

1. Order Processing

Orders are processed after payment has been successfully received and any required verification has been completed.

Processing times may vary depending on product availability, order volume, payment verification, and applicable legal requirements.

We will provide order or shipping information where available.

2. Delivery Times

Estimated delivery times depend on:

• Delivery location
• Shipping method selected
• Product availability
• Shipping provider
• Customs or regulatory requirements
• Circumstances outside our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including any apartment, unit, postal code, or other required information.

Socal Distrol is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout where applicable.

Shipping costs may vary depending on the destination, order size, shipping method, and other delivery requirements.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may take some time to update after the shipping provider receives the package.

6. Delayed Deliveries

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• Customs delays
• Carrier delays
• Public holidays
• Regulatory requirements
• Incorrect delivery information

We will make reasonable efforts to assist with delayed orders.

7. Failed or Missed Deliveries

If a delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect, required verification cannot be completed, or other delivery requirements are not met, the shipping provider may return the package.

Additional shipping or return charges may apply where permitted by law.

8. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Where Cash on Delivery is offered:

• The recipient must be available to receive the order.
• Payment must be made according to the payment instructions provided.
• Additional Cash on Delivery or delivery fees may apply.
• Orders may be subject to age, identity, prescription, or other legally required verification.
• Orders that have already been dispatched may not be cancelled through the delivery driver.

Additional conditions may apply depending on the destination and delivery provider.

9. Refused Orders

If an order is refused at delivery without a valid reason, or the recipient is unable to complete required payment or verification, the package may be returned to us.

Any applicable return, shipping, or delivery charges may be deducted from a refund where permitted by applicable law.

10. International Shipping

If we offer international shipping, customers are responsible for complying with the laws and import requirements of the destination country.

Some products may be restricted or prohibited in certain locations.

We may refuse or cancel an order if we reasonably believe that shipping the product would violate applicable laws or regulations.

12. Delivery Restrictions

Certain products may be subject to age restrictions, prescription requirements, licensing requirements, or other legal restrictions.

We may require verification before an order can be shipped or delivered.

We reserve the right to refuse shipment where required by applicable law.

13. Contact Us

If you have questions about shipping or delivery, please contact Socal Distrol through the contact information provided on our website.