1. Returns

Please contact us before returning any product. Unauthorized returns may not be accepted.

Products must generally be returned:

• Within the applicable return period
• Unused and in their original condition
• In their original packaging
• With proof of purchase or order information

Some products may not be eligible for return due to hygiene, safety, regulatory, or other legal requirements.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the problem
• Photographs or other evidence of the damaged or incorrect item when requested

After reviewing the issue, we may offer a replacement, refund, or other appropriate solution.

3. Defective Products

If a product is defective or does not function as reasonably expected, please contact our customer service team.

We may request photographs, videos, or other information to help determine the problem.

If the product is confirmed to be defective and eligible for a remedy, we may provide a replacement or refund in accordance with applicable law.

4. Change of Mind

Change-of-mind returns are subject to applicable law and the nature of the product.

For products that cannot legally be returned once opened or used, we may be unable to accept a change-of-mind return.

5. Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Have been opened or used where return restrictions apply
• Are damaged after delivery due to misuse or improper handling
• Are missing original packaging or components
• Cannot legally be returned under applicable regulations
• Were purchased as final-sale items where this was clearly stated at the time of purchase

6. Refunds

Once an approved return or refund has been reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Shipping Costs

Where an item is returned because it is defective, damaged on arrival, or incorrectly supplied, we will handle return shipping in accordance with applicable law and our instructions.

For other returns, the customer may be responsible for applicable return shipping costs.

Original shipping charges may not be refundable unless required by applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

An order may not be cancellable once it has been processed, dispatched, or otherwise entered into fulfillment.

If an order has already been dispatched, any cancellation or return will be handled according to this policy and applicable law.

9. Refused or Failed Deliveries

If an order is refused at delivery or cannot be delivered because the recipient is unavailable, cannot meet applicable delivery requirements, or cannot provide required payment or verification, additional delivery or return charges may apply where permitted by law.

Any refund will be processed after the returned order has been received and reviewed.

10. Refund Exceptions

We reserve the right to refuse a refund where a return does not meet the requirements of this policy, except where a refund or other remedy is required by applicable consumer law.

Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection laws.